Introduction
At The Gamifier, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
We offer returns and exchange for the following reasons:
- Incorrect Product or Quantity: If you received a product that is different from what you ordered or if you received the wrong quantity, please contact us within 2 days of receiving the product.
- Damaged Product (Unopened): If your product arrives damaged, please contact us within 2 days of receiving the product and provide evidence (e.g., photos).
Unfortunately, we cannot accept returns for opened or used products.
Exchange Option:
If you received a damaged or incorrect product, we may offer you an exchange for a new item. Please contact our customer service team to discuss your options.
How to Return an Item:
- Contact our customer service team at info@thegamifier.com or call / whatsapp us at +971567557638 within 2 days of receiving the product.
- We will provide you with a return shipping address and instructions on how to return the product.
- Once we receive the returned product and verify that it meets the eligibility criteria, we will process your refund or exchange as requested.
Additional Information:
We reserve the right to modify this Returns and Exchange Policy at any time without prior notice.
This policy is in addition to your rights under UAE consumer protection laws.
